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FAQs

HOW FAST DO YOU SHIP?
Usually the same day or next business day.

 

WHERE DO YOU SHIP?
Nationwide in the USA


DO YOU SHIP INTERNATIONALLY?
Not at this time. We are working on it!


WHAT ARE YOUR SHIPPING RATES?
$10 flat rate for all orders any size or weight.


WILL I BE ABLE TO TRACK MY ORDER ONCE IT SHIPS?
Yes. You will receive a shipping confirmation email with tracking information when your order ships.


CAN I PICK UP MY ORDER IN SF FOR FREE?
Yes. Contact us at orders@sincerelysf.com or (415) 701-8387 to arrange for free local pick-up on orders.


WILL A RECEIPT BE INCLUDED WITH MY ORDER?
No. We do not include printed receipts in shipments. You will receive an itemized order confirmation email once your order is placed and a shipping confirmation email with tracking information when your order ships.

 

WHAT IF AN ITEM IS SOLD OUT AFTER I PLACE MY ORDER? We will replace any items that are sold out with an item of equal or greater value than the original item.


HOW DO I WRITE A PERSONAL MESSAGE WITH MY ORDER?
Personal notes and messages to gift recipients can be written in the box provided in the CART (to the left of Subtotal) that says Enclosed Gift Message To Recipient.


HOW DO I WRITE A NOTE TO SINCERELY SAN FRANCISCO ABOUT MY ORDER?
You can write us a note about your order in the box provided in the CART (to the left of Subtotal) that says note to Sincerely San Francisco about your order. You may also contact us anytime at orders@sincerelysf.com or (415) 701-8387.


HOW DO MARKETPLACE PRODUCTS SHIP?
Our Marketplace is a shop that ships products. Marketplace items are shipped in standard shipping boxes and do not come in our signature gift boxes. If you're looking for gift boxes, all items purchased in CREATE YOUR OWN GIFT BOX and CURATED GIFT BOXES come in our bow-tied Sincerely San Francisco gift boxes with your personal note tucked into the ribbon and optional gift tag.

 

CAN I SEND A PERSONAL NOTE WITH MARKETPLACE ONLY ORDERS? Yes. Gift notes for Marketplace only orders may be written in the box provided on the CART page (to the left of Subtotal) that says Enclosed Gift Message To Recipient. 


WHAT IS THE BASE PRICE FOR A GIFT BOX?
Our mini gift boxes with 1 item start at $13 each -- Mini Gift Box $9 + $4 small item.


CAN I HAVE A CUSTOM VIP GIFT BOX MADE?
Yes. Our custom gift boxes go up to about $300+. Please contact us at orders@sincerelysf.com or (415) 701-8387 to get started.


CAN I HAVE A CUSTOM GIFT BOX MADE WITH MORE ITEMS THAN ARE ALLOWED?
Yes. If it's 2 or 3 smaller items you can add those additional items to your cart from the marketplace and write a note to Sincerely SF to include the items in the gift box you created. If you would like to include 4 or more additional products in your custom gift box please contact us at orders@sincerelysf.com or (415) 701-8387 and we'll make it happen for you.


CAN MY ORDER BE SHIPPED ON A SPECIFIC DATE?
Yes. Let us know what date you would like your order shipped on by writing a note to us in the box provided in the CART to the left of the Subtotal that says 'note to Sincerely San Francisco about your order'. You may can also contact us anytime at orders@sincerelysf.com or (415) 701-8387 and let us know.

 

HOW FAST DO YOU SHIP?
Usually the same day or next business day.

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