HOW CAN I CONTACT SINCERELY SAN FRANCISCO?
Call us at (415) 701-8387 Monday - Saturday 10am - 6pm Pacific Time. Email us anytime at firstname.lastname@example.org.
WILL A RECEIPT BE INCLUDED WITH MY ORDER?
No. We do not include printed receipts or prices of any kind with our gift boxes or shipments. You will receive an email or text order confirmation once your order is placed and a shipping confirmation email or text with tracking information when your order ships. If you need an itemized PDF receipt for your order or custom gift box please contact us and we will email one to you.
DO YOU SELL AND/OR SHIP ALCOHOL OR WINE?
No, we do not sell, ship or deliver alcohol or wine at this time
WHY ISN'T THE 'CREATE YOUR OWN' PAGE LOADING?
ARE ALL THE PRODUCTS FROM COMPANIES BASED IN THE SAN FRANCISCO BAY AREA?
Most of the small businesses we work with are based in the SF Bay Area / Northern California. In 2020, in an effort to support more small local businesses we added Northern California based makers and artists to our selections. We also work with a handful of makers and artists who are not based in Northern California who create beautiful SF themed products and who share our love for San Francisco. They are: Maptote, Well Told Design, The City Works (Sylvia, the owner/artist is a former SF resident), Candlefy, Girls Can Tell and Etta + Bille - which was founded and based in SF for years, when they moved to SoCal in 2020 we decided we couldn't live without them.
WHERE DO YOU SHIP?
Nationwide in the USA
DO YOU SHIP INTERNATIONALLY?
Not at this time
WILL I BE ABLE TO TRACK MY ORDER ONCE IT SHIPS?
Yes. You will receive a shipping confirmation email with tracking information when your order ships. You may also contact us at anytime if you have questions about the tracking or delivery of your gift box.
WHAT ARE YOUR SHIPPING RATES?
Shipping costs are based on weight and dimensions. Click on ESTIMATE SHIPPING on the cart page to see the shipping price by entering the destination zip code. For larger orders of 5+ gift boxes we use flat rate shipping, either $10 or $15 depending on the size and weight of the gift boxes.
CAN I SHIP MY ORDER TO A PO BOX?
Yes. You can ship your order to a PO Box by selecting USPS as your shipping carrier at check out.
CAN I PICK UP MY ORDER IN SF FOR FREE?
Yes. Contact us at email@example.com or call (415) 701-8387 10am-6pm PST Monday - Saturday to arrange for free curbside pick-up.
WHAT IF AN ITEM IS SOLD OUT AFTER I PLACE MY ORDER?
We will replace any item that is sold out with a similar item of equal or greater value than the original.
HOW DO I WRITE A PERSONAL MESSAGE WITH MY ORDER?
Personal notes to recipients for all orders can be written as part of the gift box selection process on the curated and 'create your own' gift box pages; or in the ADD ORDER NOTE box provided on the cart page on the right side.
HOW DO I WRITE A NOTE TO SINCERELY SAN FRANCISCO ABOUT MY ORDER?
Notes to Sincerely SF about your order can be written in the ADD ORDER NOTE box provided on the cart page on the right side. You can also contact us directly anytime at firstname.lastname@example.org or call (415) 701-8387 10am-6pm PST Monday - Saturday.
HOW DO MARKETPLACE PRODUCTS SHIP?
The Marketplace is an online shop for SF goods. The items are shipped in standard shipping boxes. Gift notes may be included with Marketplace orders, you can write your personal note to the recipients in the ADD ORDER NOTE box provided on the cart page on the right side. If you're looking for gifts, all items purchased from our 'create your own' and 'curated' pages come in our signature Sincerely San Francisco gift boxes with an option for you to write a personal note that we will tuck into the bow-tied ribbon on the outside front of the gift box.
WHAT IS THE BASE PRICE FOR A GIFT BOX?
Our mini gift boxes with 1 item start at around $20.
CAN I HAVE A CUSTOM VIP GIFT BOX MADE?
Yes. Our custom gift boxes go up to $300+. Please contact us at email@example.com or call (415) 701-8387 to get started.
CAN I HAVE A CUSTOM GIFT BOX MADE WITH MORE ITEMS THAN ARE ALLOWED?
Yes. If it's 1 or 2 smaller items you can add those products to your cart from the marketplace and write a note to Sincerely SF in the ADD ORDER NOTE box provided on the cart page on the right side and ask to include the marketplace items in the custom gift box you created. If you would like to include 3 or more additional products in your custom gift box contact us at firstname.lastname@example.org or (415) 701-8387 and we'll do our best to make it happen.
CAN MY ORDER BE SHIPPED ON A SPECIFIC DATE?
Yes. Let us know what date you would like your order shipped on by writing a note to us in the ADD ORDER NOTE box provided on the cart page on the right side. You may can also contact us anytime at: email@example.com or (415) 701-8387 and let us know what date you would like the gift box to be received by the recipient.
IF I PLACE A LARGE ORDER FOR MULTIPLE GIFT BOXES CAN I HAVE THEM SHIP TO EACH INDIVIDUAL AT THIER HOME ADDRESS?
Yes. You can place an order for multiple gift boxes (with the same item selection) as part of a single order and we will ship the gift boxes to each individual at their home address. Just send us a spreadsheet with the names and addresses of the recipients. Please contact us at firstname.lastname@example.org or call us at (415) 701-8387 to make arrangements before placing your order.
DO YOU TAKE AMEX?
Yes, we take American Express cards.
WILL I BE CHARGED SALES TAX FOR MY GIFT BOX?
If you order a gift box that only contains perishable/food items you will not be charged sales tax for that gift box. Gift boxes that contain non-perishable items will be subject to sales tax - if you are shipping your gift box to an address in San Francisco you will be charged 8.625% sales tax; if you are shipping your gift box to a California address you will be charged the sales tax rate of the city/county of the shipping address; if you are shipping your gift box outside of California you will not be charged sales tax.