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FAQ

WHERE DO YOU SHIP?
Nationwide in the USA

DO YOU SHIP INTERNATIONALLY?
Not at this time

WILL I BE ABLE TO TRACK MY ORDER ONCE IT SHIPS?
Yes. You will receive a shipping confirmation email with tracking information when your order ships.

CAN I PICK UP MY ORDER IN SF FOR FREE?
Yes. Contact us at orders@sincerelysf.com or (415) 701-8387 to arrange for free curbside pick-up.

WILL A RECEIPT BE INCLUDED WITH MY ORDER?
No. We do not include printed receipts in shipments. You will receive an itemized order confirmation email once your order is placed and a shipping confirmation email with tracking information when your order ships.

WHAT IF AN ITEM IS SOLD OUT AFTER I PLACE MY ORDER?
We will replace any items that are sold out with an item of equal or greater value than the original item. 

HOW DO I WRITE A PERSONAL MESSAGE WITH MY ORDER?
Personal notes to recipients for all orders can be written in the box provided on the cart page.

HOW DO I WRITE A NOTE TO SINCERELY SAN FRANCISCO ABOUT MY ORDER?
Notes to Sincerely SF about your order can be written in the box provided on the cart page or contact us directly at orders@sincerelysf.com or (415) 701-8387.

HOW DO MARKETPLACE PRODUCTS SHIP?
The Marketplace is an online shop for SF goods. The items are shipped in standard shipping boxes. Gift notes may be included with Marketplace orders, you can write your personal note to the recipients in the box provided on the cart page. If you're looking for gifts, all items purchased from our 'create your own' and 'curated' pages come in our signature Sincerely San Francisco gift boxes with your personal note printed on our letterpress notecards tucked into the bow-tied ribbon on the front of the gift box.

WHAT IS THE BASE PRICE FOR A GIFT BOX?
Our mini gift boxes with 1 item start at $13 each.

CAN I HAVE A CUSTOM VIP GIFT BOX MADE?
Yes. Our custom gift boxes go up to $300+. Please contact us at orders@sincerelysf.com or (415) 701-8387 to get started.

CAN I HAVE A CUSTOM GIFT BOX MADE WITH MORE ITEMS THAN ARE ALLOWED?
Yes. If it's 2 or 3 smaller items you can add those products to your cart from the marketplace and write a note to Sincerely SF in the box provided on the cart page to include the items in the gift box you created. If you would like to include 4 or more additional products in your custom gift box contact us at orders@sincerelysf.com or (415) 701-8387 and we'll make it happen.

CAN MY ORDER BE SHIPPED ON A SPECIFIC DATE?
Yes. Let us know what date you would like your order shipped on by writing a note to us in the box provided in the CART to the left of the Subtotal that says 'note to Sincerely San Francisco about your order'. You may can also contact us anytime at orders@sincerelysf.com or (415) 701-8387 and let us know.

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